Customer Service

The DuBois Customer Management Center is committed to providing the highest levels of service to our customers. We listen to our customers, respond to their needs, and work to anticipate what their requirements might be in the future. Being ISO 9001:2000 certified, continuous improvement is a part of our culture. Regardless how large the issue may be, or how small the request, we strive to deliver excellence in our response. Our desire is to deal with matters important to our customers and to provide intelligent, effective solutions. Our common pursuit of excellence motivates everything we do from the moment our partnership starts.

Some of the processes that have evolved from partnering with our customers are:

• Electronic ordering and invoicing (EDI)
• Empty drum and tote return program
• Evaluated receipt settlement (ERS)
• Acceptance of credit card payments
• Electronic fund transfers (EFT)
• Providing MSDS or other product information

The following is a list of general facts, as well as information sources, that will assist you in satisfying your business needs.

• Customer Service Phone Number: 1-800-543-4906
• Sales Representative Message Center: 1-800-438-2647
• Company Fax Number: 1-800-543-1720
• Home Office Address: DuBois Chemicals 3630 East Kemper Road  Sharonville, OH 45241-2011
• Remit To Address: DuBois Chemicals P.O. Box 713138
  Cincinnati, OH 45271-3138
• Remit To Address (Canada) : P.O. Box 7413 Postal Station A
  Toronto, ON M5W 3C1
  
• Duns Number: 82-823-5445
• E-Mail Address: cs@duboischemicals.com